1. Shipping Coverage

Authentic Green currently ships products to:

Delivery Area: ALL INDIA 

Delivery availability may depend on the customer’s location, product category, courier availability, and other logistical considerations.

Some remote or otherwise non-serviceable locations may not be eligible for delivery.

2. Order Processing

Orders are generally processed after successful confirmation of the order and payment, where applicable.

Order processing time: 24–48 BUSINESS HOURS

Orders may be processed on:

Processing Days: MONDAY–SATURDAY 

Orders placed on Sundays, public holidays, or during periods of unusually high order volume may require additional processing time.

3. Estimated Delivery Time

After dispatch, estimated delivery generally depends on the destination and courier service.

Estimated delivery time: 7 Days

For example:

• Metro / major cities: 3-4 BUSINESS DAYS
• Other locations: 5-6 BUSINESS DAYS
• Remote locations: 7-8 BUSINESS DAYS

These are estimates only and do not constitute a guaranteed delivery date.

Actual delivery time may vary depending on the destination, courier availability, weather, holidays, transportation conditions, and other circumstances.

4. Shipping Charges

Shipping charges, where applicable, will be displayed or communicated to the customer before the order is confirmed.

Shipping Charges: DEPENDS ON LOCATION & ORDER VALUE

Any applicable additional charges, taxes, or fees will be communicated where required.

5. Courier Partners

Orders may be delivered through third-party logistics and courier partners.

Authentic Green may select or change the courier partner depending on the delivery location, product, availability, and operational requirements.

6. Tracking Information

Where tracking is available, customers may receive tracking information through email, SMS, WhatsApp, or another applicable communication channel.

Customers should ensure that the contact information and delivery address provided during checkout are accurate.

7. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

This may include:

• Full name.
• House/building number.
• Street/locality.
• City.
• State.
• PIN code.
• Valid phone number.

Authentic Green may not be responsible for delivery failures, delays, additional charges, or returned shipments caused by incorrect or incomplete address information provided by the customer.

8. Delayed Delivery

Delivery estimates are provided in good faith but may occasionally be affected by circumstances beyond our reasonable control.

These may include:

• Severe weather.
• Natural disasters.
• Transportation disruptions.
• Courier delays.
• Strikes or operational disruptions.
• Government restrictions.
• Public holidays.
• Incorrect or incomplete delivery information.
• High order volumes.
• Remote-location delivery constraints.
• Other unforeseen logistical circumstances.

Authentic Green will make reasonable efforts to assist customers in resolving delivery-related issues but cannot guarantee delivery within a particular time where delays are caused by circumstances beyond our reasonable control.

9. Failed Delivery Attempts

If a courier partner is unable to deliver an order because the customer is unavailable, the address is incorrect, the phone number is unreachable, or delivery is otherwise unsuccessful, additional delivery attempts may be made according to the courier’s procedures.

If an order is returned to Authentic Green due to repeated failed delivery attempts or incorrect customer information, additional shipping charges or other arrangements may apply before the order can be re-dispatched.

10. Damaged Package or Product

Customers should inspect the package when it is delivered.

If the package appears visibly damaged, tampered with, or materially compromised, please document the condition through photographs or video where possible and contact us as soon as reasonably possible.

For a damaged or defective product, please refer to our Refund & Cancellation Policy for the applicable procedure.

Refund & Cancellation Policy: Refund and Cancellation Policy

11. Unreceived or Missing Orders

If tracking shows that an order has been delivered but you have not received it, please contact us within 2  DAYS of the recorded delivery date.

We may coordinate with the relevant courier partner to investigate the delivery status.

Please provide:

• Order number.
• Name of recipient.
• Delivery address.
• Tracking number, if available.
• Any relevant information regarding the delivery.

12. Shipping Restrictions

Certain products may have shipping restrictions due to their nature, regulatory requirements, transportation conditions, location, or courier policies.

Applicable restricted products/locations: NOT APPLICABLE

If an order cannot legally or practically be shipped to the provided location, Authentic Green may contact the customer regarding available alternatives or cancellation.

13. Order Cancellation Due to Delivery Issues

If an order cannot reasonably be delivered because the shipment is untraceable, the delivery location is not serviceable, or an exceptional logistical issue prevents fulfillment, Authentic Green may cancel the affected order.

Where applicable, the amount paid for the cancelled product may be refunded to the original payment method, subject to the applicable payment-processing timelines.

14. Changes to Shipping & Delivery Policy

Authentic Green may update this Shipping & Delivery Policy from time to time.

Any changes will be published on this page with the revised “Last Updated” date.

Customers are encouraged to review this page before placing an order.

15. Contact Us

For questions regarding shipping or delivery, please contact:

Authentic Green
Legal Entity Name: AUTHENTIC GREEN PRIVATE LIMITED
Address: 418 Mahatma Society, Kothrud, Pune, Maharashtra – 411038, India
Email: info@authenticgreen.in
Phone: +91 8788135938
Website: https://authenticgreen.co.in/