1. Order Cancellation

Customers may request cancellation of an order before the order has been shipped or dispatched.

Once an order has been shipped or dispatched, the order cannot normally be cancelled. In such cases, the customer may be eligible to request a return in accordance with the Return Policy below.

Cancellation request period:  BEFORE DISPATCH

To request cancellation, please contact us as soon as possible at:

Phone: +91 8788135938

A cancellation request does not guarantee cancellation if the order has already been processed, packed, or dispatched.

2. Return Policy

Where returns are applicable, the product must be returned within 7 DAYS from the date of delivery.

To be eligible for a return, the product should:

• Be unused and in its original condition.
• Be returned with its original packaging, where applicable.
• Include the invoice/order details.
• Include all applicable labels, tags, documentation, or accessories supplied with the product.
• Not have been damaged due to improper handling, storage, misuse, or unauthorized modification.

Certain products may not be eligible for return due to their nature, regulatory requirements, hygiene considerations, product shelf life, or other applicable restrictions.

3. Damaged, Defective or Incorrect Products

If you receive a product that is damaged, defective, incorrect, incomplete, or materially different from what was ordered, please contact us within 3 DAYS of delivery.

Please provide:

• Order number.
• Customer name.
• Product details.
• Description of the issue.
• Photographs or videos of the product and packaging, where requested.

After reviewing the request, Authentic Green may determine whether the product qualifies for replacement, return, refund, or another appropriate resolution.

4. Refunds

Once an approved returned product has been received and inspected by Authentic Green, we will process the applicable refund in accordance with this policy.

Where a refund is approved, the refund will generally be made through the original payment method or another method mutually agreed upon, subject to the applicable payment provider’s procedures.

Expected refund processing time: 7 DAYS

The time taken for the amount to appear in your bank account, card, or payment account may vary depending on the payment provider or financial institution.

5. Shipping Charges on Returns

Return shipping charges: CUSTOMER / AUTHENTIC GREEN 

Where a return is due to an incorrect, defective, or damaged product attributable to Authentic Green, the applicable return shipping arrangement will be communicated to the customer.

Where a return is requested for reasons other than a product defect, damage, or error attributable to Authentic Green, the customer may be responsible for applicable return shipping costs.

6. Refunds for Service-Based Products or Services

Where Authentic Green offers any service, consultation, subscription, booking, or other service-based offering, cancellation and refund conditions may differ from product purchases.

Service cancellation/refund terms: NOT APPLICABLE

Where a service has already been substantially delivered or commenced, a refund may not be available except where required by applicable law or expressly agreed otherwise.

7. Order Cancellation by Authentic Green

Authentic Green reserves the right to cancel an order in circumstances including, but not limited to:

• Product unavailability.
• Incorrect product information.
• Pricing or technical errors.
• Payment-related issues.
• Suspected fraudulent or unauthorized transactions.
• Delivery restrictions.
• Unforeseen circumstances affecting fulfillment.

If Authentic Green cancels a prepaid order, the applicable amount paid for the cancelled product may be refunded to the original payment method, subject to applicable payment-processing timelines.

8. Products Damaged During Return Transit

Authentic Green may not be responsible for damage caused by inadequate packaging or mishandling during a customer-initiated return shipment.

Customers should ensure that returned products are securely packed and include all applicable documentation and accessories.

9. How to Request a Return, Cancellation or Refund

Please contact us with the following information:

Order Number: [ORDER NUMBER]
Customer Name: [CUSTOMER NAME]
Product: [PRODUCT NAME]
Reason for Request: [REASON]

Send your request to:

Phone: +91 8788135938

Our team will review the request and provide further instructions where applicable.

10. Policy Changes

Authentic Green reserves the right to modify this Refund & Cancellation Policy from time to time.

Any updated version will be published on this page with the revised “Last Updated” date.

11. Contact Us

For questions regarding cancellations, returns, or refunds:

Authentic Green
Legal Entity Name: AUTHENTIC GREEN PRIVATE LIMITED
Address: 418 Mahatma Society, Kothrud, Pune, Maharashtra – 411038, India
Email: infoauthenticgreen.in
Phone: +91 8788135938
Website: https://authenticgreen.co.in/